Upgrade Issue with v12 - "We were unable to validate your serial number."

[Ilio Ulivi]

i have Nitro Pro 12 with a serial number 234600-uvwxyz-943771 and i would like to upgrade.  

i get the following error message.  

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

 

how can i proceed?

Edited April 11 by Allain Umailin

[Allain Umailin]

Hello @Ilio Ulivi,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end?

Thank you very much in advance and I look forward to hearing back from you.