Upgrade Issue with my v13 key- "We were unable to validate your serial number."

[Nusaram Piedsron]

Hello,

Same issue with me when I tried to upgrade from v13 using the 18-digit serial number.

Please advise.

Thank you.

[Allain Umailin]

Hello @Nusaram Piedsron,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end?

If the same issue persists, please provide the serial number you want to upgrade to Nitro PDF Pro 14.

To send a private message, hover your mouse on top of my name 'AllainU' and select 'Message.'

Thank you very much in advance and I look forward to hearing back from you. 

[Nusaram Piedsron]

Hello @Allain Umailin,

Yes, it worked!

Thank you very much!!!