Upgrade Issue with my v12 key - "We were unable to validate your serial number."

[Robert Hoadley]

On 3/26/2024 at 9:39 AM, Allain Umailin said:

Hello @John Curry,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

An adjustment has been executed to your Nitro PDF Pro 13 license so please try again upgrading through our Upgrade Portal page below:

https://www.gonitro.com/support/upgrade 

Cheers!

HI this does not work for me ? I think I am Nitro 12 ? says unable to validate my serial number. I'm using nitro Pro. 

[Allain Umailin]

Hello @Robert Hoadley,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end?

If the same issue persists, please provide the serial number you want to upgrade to Nitro PDF Pro 14.

To send a private message, hover your mouse on top of my name 'AllainU' and select 'Message.'

Thank you very much in advance and I look forward to hearing back from you.