Upgrade Issue - "We were unable to validate your serial number."

[Kevin Schader]

Hi,

I am interested in upgrading my 2020 software to the new version but get the same error message. Is there anything that can be done?

Thanks,

Kevin

[Allain Umailin]

Hello @Kevin Schader,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end?

If the same issue persists, please provide the serial number you want to upgrade to Nitro PDF Pro 14.

To send a private message, hover your mouse on top of my name 'AllainU' and select 'Message.'

Thank you very much in advance and I look forward to hearing back from you.