Cannot access my Nitro Pro Version

[Barrie Green]

I have a NitroPro account but when I try to install it onto my new laptop only the basic version appears with an invitation to upgrade to Pro.

I have logged in using my Pro User name and Password.

Help would be appreciated

Thank you

B.

 

[Allain Umailin]

Hello @Barrie Green,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

Are you trying to reinstall your Nitro Pro 11?

If yes, please provide the serial number of your Nitro Pro 11. This matters because our business installers are different from the online ones.

You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread.

Thank you very much in advance and I look forward to hearing from you.

[Barrie Green]

Hi Allain

Thanks for getting back to me.

I think what I did (I am not too good with this stuff) is download Nitro to my new laptop.

It seemed to recognise me because it has my profile on there, but I cant see how to move from basic to Pro.

My serial number is 234601-uvwxyz-478229

Many thanks

Kind Regards

Barrie

 

Edited Monday at 10:31 AM by Allain Umailin

[Allain Umailin]

Hello @Barrie Green,

Thank you for this information.

Please note that we no longer support Nitro Pro 11.

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 11 serial number 234601-uvwxyz-478229:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc. downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps:

a. Right-click the link you're trying to download and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

 

Thank you for choosing Nitro and I hope this helps.

[Barrie Green]

Thank you..

 

I have upgraded to 14 on my Desktop but when I try to access it on my laptop it asks me to pay again?

[Allain Umailin]

Hello @Barrie Green,

Could you please check the 'About Nitro PDF Pro' window under the Help tab?

Do you have the Nitro PDF Pro 14.22 build installed?