Barrie Green Posted April 13 Report Share Posted April 13 I have a NitroPro account but when I try to install it onto my new laptop only the basic version appears with an invitation to upgrade to Pro. I have logged in using my Pro User name and Password. Help would be appreciated Thank you B. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 24 Official Nitronaut Report Share Posted April 24 Hello @Barrie Green, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Are you trying to reinstall your Nitro Pro 11? If yes, please provide the serial number of your Nitro Pro 11. This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you. Link to comment Share on other sites More sharing options...
Barrie Green Posted April 24 Author Report Share Posted April 24 (edited) Hi Allain Thanks for getting back to me. I think what I did (I am not too good with this stuff) is download Nitro to my new laptop. It seemed to recognise me because it has my profile on there, but I cant see how to move from basic to Pro. My serial number is 234601-uvwxyz-478229 Many thanks Kind Regards Barrie Edited April 29 by Allain Umailin Link to comment Share on other sites More sharing options...
Barrie Green Posted April 30 Author Report Share Posted April 30 Thank you.. I have upgraded to 14 on my Desktop but when I try to access it on my laptop it asks me to pay again? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 3 Official Nitronaut Report Share Posted May 3 Hello @Barrie Green, Could you please check the 'About Nitro PDF Pro' window under the Help tab? Do you have the Nitro PDF Pro 14.22 build installed? Link to comment Share on other sites More sharing options...
Barrie Green Posted May 3 Author Report Share Posted May 3 Allain My Desktop has Nitro Pro 14.22.1.0 installed, but when I attempt to install on to my second Laptop it says maximum number of licenses would be exceeded. This is odd because with Nitro Pro 11 there was no such restriction? Is it possible to temporary de-licence Laptop 1, when using Laptop 2, but without having to go into Laptop 1 to do that? B. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 6 Official Nitronaut Report Share Posted May 6 Hello @Barrie Green, Thank you for this information. After checking our licensing server, we found that you activated the program twice on April 29th, only 17 minutes apart. Did you make these activations on a single machine? Link to comment Share on other sites More sharing options...
Barrie Green Posted May 6 Author Report Share Posted May 6 That is possible. I can't remember because this is so confusing. What I am trying to do is upgrade my Nitro 11, which I had on 1 desktop and 2 laptops (all mine- only one user). I paid the upgrade fee for Nitro 14 and I have managed to install on to Desktop and on to Laptop No.1. When I try to install onto Laptop No.2 - I get the message about the license. I would be grateful if we could now resolve this as quickly as possible. Thank you B. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 8 Official Nitronaut Report Share Posted May 8 Hello @Barrie Green, To further assist you, we adjusted your license, so you can now activate your copy of Nitro PDF Pro 14 on your laptop by going to the Help tab > About Nitro Pro > Activate, entering your serial number, and clicking Activate. Please let us know how it goes and if you need anything else. We appreciate your business. Link to comment Share on other sites More sharing options...
Barrie Green Posted May 9 Author Report Share Posted May 9 That seems to have done the trick Allain. Many thanks for your help. Kind Regards Barrie Link to comment Share on other sites More sharing options...
Barrie Green Posted August 3 Author Report Share Posted August 3 Hello, I have just purchased a new Desktop. I deactivated Nitro Pro from my old Desktop and tried to activate on new Desktop , The message said that I had exceeded the License limit, but when I tried to re-activate on the old Desktop I got the same message! Could you help please. Thank you Barrie Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 13 Official Nitronaut Report Share Posted August 13 Hello @Barrie Green, My sincere apologies for the delay. Have you tried entering your serial number in the Activation Portal below?: https://licenses.gonitro.com/prd/portal Let me know how it goes. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now