We were unable to validate your serial number.

[MAXIM KROL]

Hello

I would like to upgrade my NitroPDF v12 serial numbers

234600

234601

to the last version but your portal https://www.gonitro.com/support/upgrade gives me for the serials "We were unable to validate your serial number. "

Please help.

 

Maxim

[Allain Umailin]

Hello @MAXIM KROL,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

To assist you further, could you please provide the serial numbers of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread.

Thank you very much in advance and I look forward to hearing from you.

[MAXIM KROL]

Hello

I have purchased the following numbers

234600-uvwxyz-079657
234600-uvwxyz-574167
234601-uvwxyz-717463

All of them by email: krxyxk@gmail.com

Thank you.

Maxim

Edited April 29 by Allain Umailin

[MAXIM KROL]

Or by email: maMN@inkas.ca

Edited April 29 by Allain Umailin

[Allain Umailin]

Hello @MAXIM KROL,

Thank you for this information and your patience.

Adjustments to your account have been executed to 234600-uvwxyz-079657 and 234600-uvwxyz-574167 so please try again upgrading them to Nitro PDF Pro 14 through our https://www.gonitro.com/support/upgrade.

 

Regarding '234601-uvwxyz-717463', we do not have a record of it. Are you sure this key is correct?

[MAXIM KROL]

Hello

This licence 234601-uvwxyz-717463 was ordered on my second email, maxk@XYZas.ca.

Order number: 20vxyz39, Invoice number: AKD-736vuxyz7475

Edited May 1 by Allain Umailin

[MAXIM KROL]

Hello

Are you kidding me?

I have to pay for the upgrade?!?

What the last version can I use with these my serial numbers?

[Allain Umailin]

Hello @MAXIM KROL,

You have perpetual licenses, however, upgrading to Nitro PDF Pro 14 is not free.

 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current your serial numbers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc. downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps:

a. Right-click the link you're trying to download and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.