error -24

[Anton Immerz]

I keep getting installation error -24.  I have Nitro Pro 12.0.0.112 installed. Serial number is with me.

[Allain Umailin]

Hello @Anton Immerz,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

I am afraid I cannot find the purchase under your name or email address. To help you with your request, please provide the following information.

-The full name and address of the purchaser

-An alternative email address used to purchase Nitro PDF Pro

-The complete billing address when it was purchased

To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.'

Thank you very much in advance and I look forward to hearing from you.

[Allain Umailin]

Hello @Anton Immerz,

Thank you for the private message and we apologize for the delay.

Please note that we no longer support Nitro Pro 12.

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.