Nitro freezes again and again and again....

[Javier Hernández]

I have purchased the latest version of NitroPFD (14.22.1.0)

When I open some PDFs the program freezes for a long time, and freezes again as soon as I want to scroll.

I HAVE ALREADY TRIED the solution that you usually give in the forum (cleaning tool, runtimeC++ and new installation).

I have ALSO tried another solution that I saw on the forum by modifying a registry entry network_disk_enabled from /b 0 to /b 1 (it was proposed for a client who, like me, used a VPN).

This last solution seemed to have solved the problem and I was able to work quite well for a while, but now again the program freezes.

 

I use nitroPDF for my work and if this is not resolved, I will have no choice but to ask for a refund.

 

I hope you answer me, thank you

[Joseph Capiral]

Hi @Javier Hernández

Thank you for reaching out to us through our Community Forums.

I can see that you have an existing support case with Nitro. Please use that to communicate with support for a better experience and to get faster assistance regarding your concern.

Thank you. 

[CALVIN HUGHES]

NITRO 14 PRO, NEW HP LAPTOP, SOFTWARE CRASHES OVER AND OVER EVERY HOUR, EVERY DAY.

NEED HELP!

READY TO ASK FOR REFUND,

TRYING TO REACH A LIVE CUSTOMER SERVICE REP IS A JOKE.

 

Edited May 9 by Joseph Capiral
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[Joseph Capiral]

Hi @CALVIN HUGHES

Thank you for reaching out to us through our Community Forums.

I understand that you are experiencing crashes using Nitro PDF Pro 14.

Please be informed that we don't have a phone number, and we are not able to call you at the moment.

I would love to know more about the issue. I have several questions for you:

- What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab 
- Does it happen when you are working on specific files? 
- Are you getting any error messages when the program crashes?

Thank you.