Javier Hernández Posted April 24 Report Share Posted April 24 I have purchased the latest version of NitroPFD (14.22.1.0) When I open some PDFs the program freezes for a long time, and freezes again as soon as I want to scroll. I HAVE ALREADY TRIED the solution that you usually give in the forum (cleaning tool, runtimeC++ and new installation). I have ALSO tried another solution that I saw on the forum by modifying a registry entry network_disk_enabled from /b 0 to /b 1 (it was proposed for a client who, like me, used a VPN). This last solution seemed to have solved the problem and I was able to work quite well for a while, but now again the program freezes. I use nitroPDF for my work and if this is not resolved, I will have no choice but to ask for a refund. I hope you answer me, thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Joseph Capiral Posted May 6 Official Nitronaut Report Share Posted May 6 Hi @Javier Hernández Thank you for reaching out to us through our Community Forums. I can see that you have an existing support case with Nitro. Please use that to communicate with support for a better experience and to get faster assistance regarding your concern. Thank you. Link to comment Share on other sites More sharing options...
CALVIN HUGHES Posted May 9 Report Share Posted May 9 (edited) NITRO 14 PRO, NEW HP LAPTOP, SOFTWARE CRASHES OVER AND OVER EVERY HOUR, EVERY DAY. NEED HELP! READY TO ASK FOR REFUND, TRYING TO REACH A LIVE CUSTOMER SERVICE REP IS A JOKE. Edited May 9 by Joseph Capiral Hide phone number Link to comment Share on other sites More sharing options...
Official Nitronaut Joseph Capiral Posted May 9 Official Nitronaut Report Share Posted May 9 Hi @CALVIN HUGHES Thank you for reaching out to us through our Community Forums. I understand that you are experiencing crashes using Nitro PDF Pro 14. Please be informed that we don't have a phone number, and we are not able to call you at the moment. I would love to know more about the issue. I have several questions for you: - What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab - Does it happen when you are working on specific files? - Are you getting any error messages when the program crashes? Thank you. Link to comment Share on other sites More sharing options...
Derek Robinson Posted June 7 Report Share Posted June 7 I have this same issue. It doesn't seem to be restricted to certain documents or processes. Just stops. Force quit and restart is a nuisance but does work Mac OS 14.5. Nitro pdf pro 13.2.1. Link to comment Share on other sites More sharing options...
Official Nitronaut Joseph Capiral Posted July 1 Official Nitronaut Report Share Posted July 1 Hi @Derek Robinson I'm sorry to hear that you are experiencing the same issue. Have you tried to update your Nitro PDF Pro to version 13.3.1? You can download the latest build here: https://downloads.gonitro.com/macos/Nitro%20PDF%20Pro%20Retail_13.3.1.dmg Thank you. Link to comment Share on other sites More sharing options...
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