On line bank statement images will not print to form a pdf document

[Michael Danek]

When printing bank statements, that always used to print to pdf just fine, I now get a blank document, not a copy of the original document.  ?? 

[Michael Danek]

As stated above, when viewing bank statements and check images on line, I command a print to pdf and what I get is a blank document.  This malfunction recently started.  I've used this function successfully for years. It converts/prints documents on the computer fine.  Windows 11, version of Nitro is 13.70.7.60

[Joseph Capiral]

Hi @Michael Danek

Thank you for reaching out to us through our Community Forums 

I understand you are having issues printing online statements into PDF.

I would love to know more about the issue. I have several questions for you:

- Are you using Nitro PDF Creator to Print?

- What browser are you using?

- Is it only happening when printing online bank statements or happens on all the documents you convert?

Thank you. 

[Michael Danek]

Yes, am using Nitro PDF Creator to print.  

Google Chrome

I can generate / convert docs and get it to print fine, it's only when the source is outside the computer, like check images.  When I command that it asks for a name/place to put it, and when I execute and the doc opens, it is blank.  So I've taken to using Save As PDF command and I get an image. I just tried another to be sure I was communicating about this accurately and now I get nothing, not even a blank doc, no entry into the file in which I tried to save it.  

[Michael Danek]

I've tried multiple times and when I command Print after filling out name and destination, nothing happens whether Nitro app is open or not.  I just tried creating a pdf from a MS docx file and it failed, got an error message.  

I've thought about uninstalling and reinstalling. How would I do that? thanks, 

[Joseph Capiral]

Thank you for the update.

Yes, please try to reinstall Nitro and see if that will fix the printing issue.

You can reinstall Nitro by doing the following steps:

(Please make sure to have your serial number before uninstalling)

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility (NOTE: This will remove any custom signatures/stamps. Let me know if these need to be backed up)
4. Reboot
5. Download and install Nitro PDF Pro 13 from here: https://www.gonitro.com/product-details/downloads

Please let me know how that goes.

[Michael Danek]

Latest thing is that I'm told my trial has expired and I have to buy to even do some editing.  downloaded the clean up and got a bunch of gobblygook white on black text with lots of error messages.  Trying to find my serial number, which I used to be able to find from the "about Nitro" isn't there any more.  Trying to start a help ticket is impossible.  I've always been a fan of Nitro, but not so sure any more.  PIA to resolve this issue.  By the way, my Nitro works on my other computer.  Just thought that I should be able to get the serial number there.  Will try.  But still, dealing with Nitro is a PIA.  

[Joseph Capiral]

Hi @Michael Danek

Kindly check your message as I sent you your Nitro PDF Pro 13 serial number.

Thank you.