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mudd

Citrix Print manager service stops

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mudd

Hi,

We have nitro pro 11 installed on our xenapp 6.5 server (2008 r2). this is deployed using citrix. every time a user launches nitro via citrix the citrix print manger services stops.

 

event log error (system)

The Citrix Print Manager Service service terminated unexpectedly. It has done this 3 time(s).

 

event log errors (application)

Faulting application name: CpSvc.exe, version: 6.2.9000.57, time stamp: 0x558dd69d

Faulting module name: ntdll.dll, version: 6.1.7601.23677, time stamp: 0x589c99e1

Exception code: 0xc0000005

Fault offset: 0x00000000000181ed

Faulting process id: 0x3a20

Faulting application start time: 0x01d2a6dd7e1682cd

Faulting application path: C:\Program Files (x86)\Citrix\system32\CpSvc.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

 

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2 answers to this question

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Eli R.

Hi Mudd,

Thank you for posting to our Community forums.

 

For help related to your issue, please submit a Support ticket to our team at:  www.gonitro.com/support/ticket

Our team of Support reps should be able to assist you with this.

 

Cheers!

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mudd

HI,

I have upgraded the nitro version from 11.0.2.110 to 11.0.3.173 as suggested by nitro support. Same problem still exist.

 

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