mudd Posted March 27, 2017 Report Share Posted March 27, 2017 Hi, We have nitro pro 11 installed on our xenapp 6.5 server (2008 r2). this is deployed using citrix. every time a user launches nitro via citrix the citrix print manger services stops. event log error (system) The Citrix Print Manager Service service terminated unexpectedly. It has done this 3 time(s). event log errors (application) Faulting application name: CpSvc.exe, version: 6.2.9000.57, time stamp: 0x558dd69d Faulting module name: ntdll.dll, version: 6.1.7601.23677, time stamp: 0x589c99e1 Exception code: 0xc0000005 Fault offset: 0x00000000000181ed Faulting process id: 0x3a20 Faulting application start time: 0x01d2a6dd7e1682cd Faulting application path: C:\Program Files (x86)\Citrix\system32\CpSvc.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Link to comment Share on other sites More sharing options...
Official Nitronaut Eli R. Posted March 27, 2017 Official Nitronaut Report Share Posted March 27, 2017 Hi Mudd, Thank you for posting to our Community forums. For help related to your issue, please submit a Support ticket to our team at: www.gonitro.com/support/ticket Our team of Support reps should be able to assist you with this. Cheers! Link to comment Share on other sites More sharing options...
mudd Posted March 29, 2017 Author Report Share Posted March 29, 2017 HI, I have upgraded the nitro version from 11.0.2.110 to 11.0.3.173 as suggested by nitro support. Same problem still exist. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.