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Orio

Excel to PDF incomplete document

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Orio

I am exporting an Excel 2016 spreed sheet to PDF using Nitro Pro, the document is several pages long. The last page cuts off about 1/2 way thru page an I see no text, I see some of the color formatting but text is missing and no column/row lines.  I tried the same process using your competitors product on another computer and the document was correct, so I don't believe it is the Excel document.

I have the latest version of Nitro Pro and its a licensed version.

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3 answers to this question

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Leslie V.

Hello Orio,

Thank you for reaching out to us through our Community Forums!

Since we need more information to help you out, please open a support ticket using the following link.
https://www.gonitro.com/support/ticket

So that we can troubleshoot the problem, please provide us with the following:

- A detailed description of the issue you are experiencing

- The original file you were converting

- Your OS (and also whether it is 32-bit or 64 bit?)

- What exact version you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)

- The exact steps you are taking

- A screenshot of what you are seeing or any error message you are receiving

We'll be in touch through that support case! Cheers!

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Orio

Ok I'll open a support ticket. Maybe next week before I collect all the data

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Kelvin V.

Hi @Orio,

Sounds good. We'll be on the lookout. 

Cheers!

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