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Licensing question


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The company I work for has 30 licenses - however there were many computers decommissioned in the past that never had Nitro deactivated.  Is there was way to free up some of those licenses without access to the computers they were installed on?

Even freeing up the 10 oldest activations would help a lot.

I have submitted a few tickets and phoned but have not had a response back - thanks


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Kelvin B. Villarin

Hi @PeterPan,

Thanks for posting on our community forums!

We can definitely help you with this one but we will need the name of company/account, serial number and the computer ID's of machines that are still active. 

I've tried searching for those tickets you submitted but to no avail. I'll create a ticket in your behalf. Will you let me know if you receive an email about it?




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