AwesomeDuke Posted June 26, 2017 Report Share Posted June 26, 2017 Hi, We have Nitro Pro 9 loaded on a Win 2008R2 RDP server where users use it to review and edit PDF documents. For one particular user, the ability to rotate and save the rotation of a PDF has ceased working. All other users on the RDP can do so without issue. I have deleted her C:\Users\<username>\AppData\Roaming\Nitro profile folder in an attempt to reset the Nitro profile but that didn't work. Any idea where else I might look to get this working? Thnaks Duke Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 27, 2017 Official Nitronaut Report Share Posted June 27, 2017 Hello @AwesomeDuke, Thank you for posting on our Community Forums! We will need some more information to be able to troubleshoot this problem. Please open a support ticket here: https://www.gonitro.com/support/ticket We will need: - A detailed description of the issue you are experiencing - The file you are working on (or is it happening to all files) - how many users are affected? - Your OS (and also whether it is 32-bit or 64 bit?) - What exact version you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of any error message you are receiving. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screen shot/000001980 Looking forward to hearing back from you! Link to comment Share on other sites More sharing options...
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