Nitro Pro 9 Rotate Pages Stopped Working

[AwesomeDuke 0]

Hi,

We have Nitro Pro 9 loaded on a Win 2008R2 RDP server where users use it to review and edit PDF documents. For one particular user, the ability to rotate and save the rotation of a PDF has ceased working. All other users on the RDP can do so without issue.

I have deleted her C:\Users\<username>\AppData\Roaming\Nitro profile folder in an attempt to reset the Nitro profile but that didn't work. Any idea where else I might look to get this working?

Thnaks

Duke

[Leslie V. 0]

Hello @AwesomeDuke,

Thank you for posting on our Community Forums!

We will need some more information to be able to troubleshoot this problem. Please open a support ticket here: https://www.gonitro.com/support/ticket

We will need: 

- A detailed description of the issue you are experiencing

- The file you are working on (or is it happening to all files)

- how many users are affected? 

- Your OS (and also whether it is 32-bit or 64 bit?)

- What exact version you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)

- The exact steps you are taking

- A screen shot of any error message you are receiving. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screen shot/000001980

Looking forward to hearing back from you!