MW Design Posted April 3, 2017 Report Share Posted April 3, 2017 Has anyone had any luck at all with customer service? I've had issues with this product from day one and each time I send in a "ticket" I receive an e-mail that requests further information, which I then send to them but never receive a resolution. On top of that, although I paid for the "Software Assurance" and have a receipt for it, they respond to my ticket with this e-mail: Thank you for contacting Nitro Support. Your case # xxxxxxx has been received and will be placed in a standard queue. As a user with no active Software Assurance, you will receive our response as time permits, within the order your request was received. Anyone else having similar issues? Link to comment Share on other sites More sharing options...
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