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Bonnie

Installation issues

Question

Bonnie

Hi please assist, I upgraded to Pro 11.  (not through the check for upgrades button) as that told me that there are no updates available.  

I have uninstalled Nitro pro 10, downloaded Nitro pro 11 x64.  I'm running windows 10 (but this problem happened on another machine running windows 7).  I bought and installed Nitro Pro 11, downloaded it to my local machine, I get two error messages one that if the installation package cant be found as its on  then it says " The older version of Niatro Pro cannot be removed.  Contact your technical support group" I am having this particular installation error message on two different machines, one running window 10 and the other windows 7. I stopped my virus protection whilst loading, this made no difference.  Please help!! 

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Kelvin V.

Hi @Bonnie,

Thanks for posting on our community forums!

Please use the following alternative direct links to download and install Nitro Pro 11:
 
32-bit http://install.nitropdf.com/pro11/en/retail/nitro_pro11.exe
64-bit http://install.nitropdf.com/pro11/en/retail/nitro_pro11_x64.exe

If this doesn't work, please submit a support request here.

One of our Technical Support Reps should be able to assist you.

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