Bonnie Posted July 14, 2017 Report Share Posted July 14, 2017 Hi please assist, I upgraded to Pro 11. (not through the check for upgrades button) as that told me that there are no updates available. I have uninstalled Nitro pro 10, downloaded Nitro pro 11 x64. I'm running windows 10 (but this problem happened on another machine running windows 7). I bought and installed Nitro Pro 11, downloaded it to my local machine, I get two error messages one that if the installation package cant be found as its on then it says " The older version of Niatro Pro cannot be removed. Contact your technical support group" I am having this particular installation error message on two different machines, one running window 10 and the other windows 7. I stopped my virus protection whilst loading, this made no difference. Please help!! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted July 17, 2017 Official Nitronaut Report Share Posted July 17, 2017 Hi @Bonnie, Thanks for posting on our community forums! Please use the following alternative direct links to download and install Nitro Pro 11: 32-bit http://install.nitropdf.com/pro11/en/retail/nitro_pro11.exe 64-bit http://install.nitropdf.com/pro11/en/retail/nitro_pro11_x64.exe If this doesn't work, please submit a support request here. One of our Technical Support Reps should be able to assist you. Link to comment Share on other sites More sharing options...
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