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Shannon Muir

Logging a support request

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Shannon Muir

Hi ,

Is there any reason why i cant log a support job , I have tried multiple browsers and have a current serial number.

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5 answers to this question

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Kelvin V.

Hi @Shannon Muir,

Thank you for posting and I apologize for any inconvenience. 

The ticketing system issue is currently being investigated. While it's being sorted, can I assist you here instead?

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Kelvin V.

Hi @Shannon Muir,

I'm glad to inform you that the issue has been fixed. Please try to submit a support ticket again.

We appreciate your patience!

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JSandAss

Kelvin, the report submitall issue is not fixed, or at least I haven't been able to submit a ticket for about a week now, and as recently as an hour ago. When you click submit the white symbol just spins, sometime for hours. It's very frustrating when you have to keep typing the same information in the form and nothing happens. There is no other way to reach Nitro Tech Support. I was getting ready to actually send you guys a snail mail to get help.  

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Kelvin V.

Hi @JSandAss,

My apologies for the inconvenience.

Please check your email for my message.

Thank you. 

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