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Logging a support request


Shannon Muir
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  • Official Nitronaut
Kelvin B. Villarin

Hi @Shannon Muir,

Thank you for posting and I apologize for any inconvenience. 

The ticketing system issue is currently being investigated. While it's being sorted, can I assist you here instead?

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  • Official Nitronaut
Kelvin B. Villarin

Hi @Shannon Muir,

I'm glad to inform you that the issue has been fixed. Please try to submit a support ticket again.

We appreciate your patience!

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Kelvin, the report submitall issue is not fixed, or at least I haven't been able to submit a ticket for about a week now, and as recently as an hour ago. When you click submit the white symbol just spins, sometime for hours. It's very frustrating when you have to keep typing the same information in the form and nothing happens. There is no other way to reach Nitro Tech Support. I was getting ready to actually send you guys a snail mail to get help.  

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