rgrosz78 Posted September 14, 2017 Report Share Posted September 14, 2017 I create numerous PDF documents by adding and removing pages from other PDF files. With the latest version of Nitro Pro 11, a few of these documents cause the mouse cursor to flicker constantly. It looks like it is alternating between the hand cursor (or pointer) and the small circle that indicates the system is busy (using Aero theme for mouse pointer). I tried changing the default mouse pointer in Control Panel, but that had no effect. I also turned off "hide pointer while typing" under Control Panel / Mouse Properties / Pointer Options, and that reduced the flashing about 50%. I have reproduced the problem using two small. One PDF does not cause the mouse cursor to flicker. The other is the result of creating a Postscript file from that first PDF, then converting it back into a PDF file. The resulting file DOES cause the mouse cursor to flicker. Link to comment Share on other sites More sharing options...
Andrew DeMaio Posted September 15, 2017 Report Share Posted September 15, 2017 We have the same problem, on top of being very annoying, it really hurts when you are trying to draw or move something. Link to comment Share on other sites More sharing options...
Keith Posted September 15, 2017 Report Share Posted September 15, 2017 6 hours ago, KarlHungus53 said: We have the same problem, on top of being very annoying, it really hurts when you are trying to draw or move something. Ditto here. I've also found that any document that has layers is *horrible* in this regard. And crashes 4 of 5 times when I try to edit. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 18, 2017 Official Nitronaut Report Share Posted September 18, 2017 Hello @rgrosz78, @KarlHungus53, @Keith, Thank you for reaching out to us through our Community Forums! Please open a support ticket so we can assist you directly with these issues: https://www.gonitro.com/support/ticket Cheers! Link to comment Share on other sites More sharing options...
dsamhalpin@gmail.com Posted September 21, 2017 Report Share Posted September 21, 2017 I also am having this problem of the mouse flickering so rapidly I can't use the program. It didn't start until I upgraded to Nitro 11. I have already filed several tickets, but the HELP staff just has me doing the same deactivate, uninstall, re-install, re-activate, etc. over and over. They did finally ask me to re-intall Nitro 10, but it did not have any of the same issues at Nitro 11. I like the new features of Nitro 11 and will stick with it until they figure out what the issue is - hopefully they will do that before I go crazy. Also putting it out there that sometimes I cannot use the "'Highlighter" on my document or other enhancement features like underlining, cross-out, etc. I can almost always us the Drawing feature but not always 'adding text' . Fix it please as I have been a Nitro user for many years and cannot imagine using anything else...but even my patience is wearing thin Link to comment Share on other sites More sharing options...
rgrosz78 Posted September 21, 2017 Author Report Share Posted September 21, 2017 In response to my HELP ticket, they said to be patient. This is a known problem that should be fixed within a few weeks. Link to comment Share on other sites More sharing options...
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