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Jeanette NewSask

Custom stamps not showing in the windows

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Jeanette NewSask

I use stamps a lot on my business documentation.  With the upgrade to NitroPro 11.0.3.173, only the canned stamps are showing.  None of my custom stamps are, but if I click on the blanks, I will get a stamp on my document.  I takes a lot of time to keep "fishing" for them.  I submitted three requests through "Report a Problem", the most recent a few minutes ago, and have never gotten a reply.  I see that others have had the same problem but there is no information as to what needs to be done to correct the problem.  It is wasting a great deal of my time and have had to resort to manually entering the information that I would normally be able to use my stamps for.  How long does it normally take for someone to respond to a help request?

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3 answers to this question

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Leslie V.

Hello @Jeanette NewSask,

Thank you for reaching out to us through our Community Forums!

If you need immediate help in the future, you can log a ticket using the following link.

https://www.gonitro.com/support/ticket

I have opened a support case on your behalf and we will be in touch through that case.

Cheers!

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Mike ONeill

Any answer as yet?

Failure of the stamps feature is a real pain; enough to make me want to migrate away from NitroPDF (been here since version 8)

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Steven Zakulec

The custom stamps issue is called out as a problem in Nitro 11.0.3.173, but not mentioned in any later updates, so there's a chance it's been fixed in one of those updates- which version are you on? Also, is it every custom stamp or only newly created ones that have this issue?

Latest update can be found here: https://www.gonitro.com/product/downloads

Thanks!

 

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