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Program crashes


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Every time I try to open a file, the program opens but just freezes there for a LONG time. Then the file opens and when I try to save or edit anything, it freezes forever!

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  • Official Nitronaut
Kelvin B. Villarin

Hi @Melissa,

Thanks for posting on our community forums!

Let's run a repair on your Nitro Pro installation. The instructions can be found here: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If the issue persists, please submit a support request here and provide the following information so we may be able to assist you better:

- What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 10.X.X.X)

- Does it occur to a specific file or all files?

- Are these file/s saved on your machine or are you pulling them from a shared drive?

- If the issue is file-specific , do you mind sending us the file? 

- Does it come back if you wait for it to load or are you receiving the 'Our Apologies' crash report? If the latter, please ensure that you include your email address so that we can track the crash.

Looking forward to hearing from you.


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