Mitch Posted October 19, 2017 Report Share Posted October 19, 2017 I purchased Nitro Pro sometime ago. My hard drive crashed a couple of days ago. I installed a new hard drive and installed the latest version of Nitro 10 ( 10.5.9.14). When I try and activate it tells me that the license number is already used and that I have reached the maximum number of installations. I also submitted a support ticket yesterday but I still haven't received a response. Is there an easy way to fix this without having to wait for Nitro to respond? I'm not likely to purchase this software in the future if I have to jump through all these hoops just to get the software working again. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted October 20, 2017 Official Nitronaut Report Share Posted October 20, 2017 Hi @Mitch, Thanks for posting on our community forums and raising a support ticket! Normally, you can move a license from one machine to another (here is the article). But since you had a hard drive crash and there's no way to deactivate your license from your end, you really need to contact support so we can free it up for you. I found your ticket and answered your query. Please try to activate again and let me know how it goes. Thank you for your patience and for keeping us posted! Cheers! Link to comment Share on other sites More sharing options...
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