Jump to content

Software Assurance


Recommended Posts

I purchased the Software Assurance for Nitro Pro - One year premium support & upgrades on 11/20/2016.   I have sent two support requests one on 11/08/2017 and another on 11/13/2017.  I keep getting an email response saying, "Your case # 00150418 has been received and will be placed in a standard queue. As a user with no active Software Assurance, you will receive our response as time permits, within the order your request was received."

Then I never hear anything more.  What good is the software assurance??? 

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @darrelrc,

Thank you for contacting us and I apologize for the inconvenience!

Your Software Assurance was added incorrectly. I have now fixed that to reflect the correct subscription. This will now be queued correctly the next time you open a support ticket.

I have assigned both tickets to myself and will be answering them shorty.

Thank you for bearing with us! 

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...

Important Information

By using this site, you agree to our Terms of Use.