darrelrc Posted November 13, 2017 Report Share Posted November 13, 2017 I purchased the Software Assurance for Nitro Pro - One year premium support & upgrades on 11/20/2016. I have sent two support requests one on 11/08/2017 and another on 11/13/2017. I keep getting an email response saying, "Your case # 00150418 has been received and will be placed in a standard queue. As a user with no active Software Assurance, you will receive our response as time permits, within the order your request was received." Then I never hear anything more. What good is the software assurance??? Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted November 15, 2017 Official Nitronaut Report Share Posted November 15, 2017 Hi @darrelrc, Thank you for contacting us and I apologize for the inconvenience! Your Software Assurance was added incorrectly. I have now fixed that to reflect the correct subscription. This will now be queued correctly the next time you open a support ticket. I have assigned both tickets to myself and will be answering them shorty. Thank you for bearing with us! Link to comment Share on other sites More sharing options...
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