RobTXI Posted November 14, 2017 Report Posted November 14, 2017 The hard disk failed in this PC and I need to install Nitro on the new PC. I cannot deactivate the license as the disk is no longer recognized by the system. I've submitted a support case that has no response. Please advise.
darrelrc Posted November 14, 2017 Report Posted November 14, 2017 I have been trying to get a response from support for almost a week. I even purchased their Software Assurance which is supposed to give 2 hour response time for support. I still haven't received any response. Good luck!
RobTXI Posted November 15, 2017 Author Report Posted November 15, 2017 Seriously? Does Nitro even have a support department?
leica_geosystems Posted November 20, 2017 Report Posted November 20, 2017 On 11/15/2017 at 10:43 AM, RobTXI said: Seriously? Does Nitro even have a support department? If they do, it must be 1 person that works a half day once a week.
Official Nitronaut Leslie V Posted November 28, 2017 Official Nitronaut Report Posted November 28, 2017 On 11/15/2017 at 2:30 AM, RobTXI said: The hard disk failed in this PC and I need to install Nitro on the new PC. I cannot deactivate the license as the disk is no longer recognized by the system. I've submitted a support case that has no response. Please advise. Hello @RobTXI Your key has been released. Please try reactivating. Thanks!
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