RobTXI Posted November 14, 2017 Report Share Posted November 14, 2017 The hard disk failed in this PC and I need to install Nitro on the new PC. I cannot deactivate the license as the disk is no longer recognized by the system. I've submitted a support case that has no response. Please advise. Link to comment Share on other sites More sharing options...
darrelrc Posted November 14, 2017 Report Share Posted November 14, 2017 I have been trying to get a response from support for almost a week. I even purchased their Software Assurance which is supposed to give 2 hour response time for support. I still haven't received any response. Good luck! Link to comment Share on other sites More sharing options...
RobTXI Posted November 15, 2017 Author Report Share Posted November 15, 2017 Seriously? Does Nitro even have a support department? Link to comment Share on other sites More sharing options...
leica_geosystems Posted November 20, 2017 Report Share Posted November 20, 2017 On 11/15/2017 at 10:43 AM, RobTXI said: Seriously? Does Nitro even have a support department? If they do, it must be 1 person that works a half day once a week. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 28, 2017 Official Nitronaut Report Share Posted November 28, 2017 On 11/15/2017 at 2:30 AM, RobTXI said: The hard disk failed in this PC and I need to install Nitro on the new PC. I cannot deactivate the license as the disk is no longer recognized by the system. I've submitted a support case that has no response. Please advise. Hello @RobTXI Your key has been released. Please try reactivating. Thanks! Link to comment Share on other sites More sharing options...
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