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Nitro Support Case - 00150157


RobTXI
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The hard disk failed in this PC and I need to install Nitro on the new PC.  I cannot deactivate the license as the disk is no longer recognized by the system.  I've submitted a support case that has no response.  Please advise.

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I have been trying to get a response from support for almost a week.  I even purchased their Software Assurance which is supposed to give 2 hour response time for support.  I still haven't received any response.  Good luck!

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leica_geosystems
On 11/15/2017 at 10:43 AM, RobTXI said:

Seriously?  Does Nitro even have a support department?

If they do, it must be 1 person that works a half day once a week.  

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  • Official Nitronaut
On 11/15/2017 at 2:30 AM, RobTXI said:

The hard disk failed in this PC and I need to install Nitro on the new PC.  I cannot deactivate the license as the disk is no longer recognized by the system.  I've submitted a support case that has no response.  Please advise.

Hello @RobTXI


Your key has been released. Please try reactivating.


Thanks!

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