Jump to content
Don Hancock

Deactivation Completes, but won't reactivate

Recommended Posts

Don Hancock

I've actually submitted a few tickets related to this issue (00149812 and 00150335), but after 6 days haven't from anyone. I've isolated it to one computer now, but unfortunately it's the most important of the two that had the issue.

I deactivated Nitro Pro 10 on Computer A, and uninstalled it because of missing "Convert To [Word}[Excel][etc]" buttons. I downloaded the latest Pro 10 version (10.5.9.14) and reinstalled it. Afterwards, it showed "Expired Trial" which I expected. When I went to Activate it, I was given the "-23 Too Many Installations..." error (I have at least 15 licenses). After several attempts over 6 days it still won't activate. On the same day, I deactivated it on Computer B hoping to free that license, but Computer STILL won't activate. Computer B - strangely - WILL activate. But I deactivated it and tried again on Computer A with no luck.

This is a massive problem for us (which is why we have 15 or 16 licenses), and we really need to get it fixed. Apparently the Ticketing system doesn't work if you're not on Pro 11...

 

Don Hancock

IT Manager

Saunders Yachtworks

Gulf Shores, Alabama | Orange Beach, Alabama

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.