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Nicolaas

Nitro Pro-11 does not start and gives only crash report on Windows 10

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Nicolaas

Facts:

- New installation Nitro Pro 11 on Windows 10 64 bits machine.
- Only Nitro crash reports pops up
- Send report (s) to Nitro and got ticket number
- 2 weeks later stil no answer
- Just did a test with the newest download link for Nitro Pro 11 but stil the crash reports
- I did a test with the free trial version of Nitro 10!...this works fine! Whats going on Mr. Nitro!

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Leslie V.

Hello @Nicolaas,

I can see that your support ticket has already been answered and resolved.

Should you need further assistance, please don't hesitate to contact us again.

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Nicolaas

Hi Phibo, I have got the solution from Nitro and it worked 100% so the Notro Pro 11 is now working

Below I will paste the answer and solution....succes and let me know if your problem is solved.

Regards fron The Netherlands,

Nicolaas

ANSWER and solution here below:

What might be causing the program to crash is a stackKey called LavasoftTcpService. This file is installed within your system when you download adware programs.


Although this has been frustrating, this does not have to do with Nitro. It is only affecting the program.


To clear up this issue, so that you can open the program, Microsoft suggests removing the LavasoftService.

Please run the free tool I have provided below, and once it has completed removing the adware on your system, retry opening Nitro, and activating the program with the serial key I gave you: http://www.bleepingcomputer.com/download/adwcleaner/

  • Thanks 1

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Nicolaas
On 28-11-2017 at 5:11 PM, Leslie V. said:

Hello @Nicolaas,

I can see that your support ticket has already been answered and resolved.

Should you need further assistance, please don't hesitate to contact us again.

It works 100% now...top!
Regards,

Nicolaas.

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Phibo

Thanks for your help - that was the solution.  Nitro Pro 11 now starts.  The old thing I had to do differently was download Adware Cleaner directly from Malwarebytes, because Avast Antivirus would let me run the one downloaded from BleepingComputer.com.

Happy it worked!!

- Phil

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Nicolaas

Cool Phil!....this is the power of helping each other.

Have a good weekend!

Nicolaas

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Jhlcopy

Hi,

I have running same problems. I just installed the Nitro pro11 without deactivation and now I can't activate the program with the old activation serial key. 

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