Nicolaas Posted November 18, 2017 Report Share Posted November 18, 2017 Facts: - New installation Nitro Pro 11 on Windows 10 64 bits machine. - Only Nitro crash reports pops up - Send report (s) to Nitro and got ticket number - 2 weeks later stil no answer - Just did a test with the newest download link for Nitro Pro 11 but stil the crash reports - I did a test with the free trial version of Nitro 10!...this works fine! Whats going on Mr. Nitro! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 28, 2017 Official Nitronaut Report Share Posted November 28, 2017 Hello @Nicolaas, I can see that your support ticket has already been answered and resolved. Should you need further assistance, please don't hesitate to contact us again. Link to comment Share on other sites More sharing options...
Phillip Bohning Posted November 29, 2017 Report Share Posted November 29, 2017 What was the resolution to this issue? It happens to me as well... Link to comment Share on other sites More sharing options...
Nicolaas Posted November 30, 2017 Author Report Share Posted November 30, 2017 Hi Phibo, I have got the solution from Nitro and it worked 100% so the Notro Pro 11 is now working Below I will paste the answer and solution....succes and let me know if your problem is solved. Regards fron The Netherlands, Nicolaas ANSWER and solution here below: What might be causing the program to crash is a stackKey called LavasoftTcpService. This file is installed within your system when you download adware programs. Although this has been frustrating, this does not have to do with Nitro. It is only affecting the program. To clear up this issue, so that you can open the program, Microsoft suggests removing the LavasoftService. Please run the free tool I have provided below, and once it has completed removing the adware on your system, retry opening Nitro, and activating the program with the serial key I gave you: http://www.bleepingcomputer.com/download/adwcleaner/ Link to comment Share on other sites More sharing options...
Nicolaas Posted November 30, 2017 Author Report Share Posted November 30, 2017 On 28-11-2017 at 5:11 PM, Leslie V. said: Hello @Nicolaas, I can see that your support ticket has already been answered and resolved. Should you need further assistance, please don't hesitate to contact us again. It works 100% now...top! Regards, Nicolaas. Link to comment Share on other sites More sharing options...
Phillip Bohning Posted December 1, 2017 Report Share Posted December 1, 2017 Thanks for your help - that was the solution. Nitro Pro 11 now starts. The old thing I had to do differently was download Adware Cleaner directly from Malwarebytes, because Avast Antivirus would let me run the one downloaded from BleepingComputer.com. Happy it worked!! - Phil Link to comment Share on other sites More sharing options...
Nicolaas Posted December 1, 2017 Author Report Share Posted December 1, 2017 Cool Phil!....this is the power of helping each other. Have a good weekend! Nicolaas Link to comment Share on other sites More sharing options...
Jhlcopy Posted December 3, 2017 Report Share Posted December 3, 2017 Hi, I have running same problems. I just installed the Nitro pro11 without deactivation and now I can't activate the program with the old activation serial key. Link to comment Share on other sites More sharing options...
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