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Need license reset and ? about software assurance


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I need a license reset after a series of Windows updates.

Also, there is no way for people without software assurance to even submit a support ticket now? And there is no clear way to re-up one's software assurance even if one wanted to so after one year everyone is just out of luck for support unless they post in this forum?

Nitro is a good product - and the employees in support are great - but the lack of resources and hassle for customers built into the current support department is disappointing... 

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Mario Kevesic

@cprimel I made adjustments to your license so you should be able to successfully activate it now. Also, I assure you that everyone will be given an option of purchasing Software Assurance to receive email support. This is soon to come, thanks for your patience. 

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