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Dennis D

Cannot upgrade

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Dennis D

I keep going on the web site to try and upgrade my Version 10 to Version 11.  When I try to check eligibility I enter my serial number, and the wheel just spins and nothing comes back to allow me to proceed with the upgrade.

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Stewart

Same. Probably won't upgrade now, anyway, as Nitro has failed to reset my serial number after Windows 10 update caused Nitro Pro to stop working.  Anyone know a good alternative?

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Stewart

Got it.  Thanks!  Now working and I appreciate it. 

I just sent a reply email, with another question that is probably important to other Pro 10 users, too.  When I try to upgrade, going to www.gonitro.com/pro/upgrade, I only get a spinning wheel when I plug in my serial number.  Any way to get past that?

Thanks for your help, and apologies for any duplicative efforts.

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Mario K.

@Stewart I tested it on my end and the upgrade widget worked with no issues. Please refresh your browser and try again. If that doesn't work, I suggest trying it on another browser. 

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Stewart

Thanks, Mario.  Not sure why it didn't work on Internet Explorer or Edge, but on Chrome I had UBlock running. Turned it off and no more problem. So others might want to check ad blockers if you are having this issue.

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