Bob17 Posted December 2, 2017 Report Share Posted December 2, 2017 Hello, I was using nitro 8 or maybe I upgraded to V9 when my hard drive crashed. I need my old license de-activated as I cannot do it. It is bad enough having to migrate data from back ups but when I cannot swiftly restore or download programs that are fully paid for it is especially annoying. my ticket number is listed below. Thank you very much Bob -----Original Message----- From: Pro Support [mailto:prosupport@sfdc.gonitro.com] Sent: Sunday, November 26, 2017 7:43 AM To: Bob M> Subject: Nitro Support Case - 00152070 - I have a replacement computer and am not able to de-activate my old device Your Serial Number : 234600-973561-XXXXXX. Your cleverbridge reference number: 43238451 Link to comment Share on other sites More sharing options...
ChrisdeKouk Posted December 4, 2017 Report Share Posted December 4, 2017 Same problem here. I understand NP8 is not supported anymore but still, having paid for it, I do expect to receive some guidance at least on how to re-install it. Link to comment Share on other sites More sharing options...
kwood98 Posted December 4, 2017 Report Share Posted December 4, 2017 Yes, I've also had a computer crash and couldn't deactivate my Nitro Pro 11 on the other computer. It's troubling that I can't get a returned email and my trial has almost expired. HELP! Nitro Support Case - 00152051 - Can't deactivate from previous computer Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted December 5, 2017 Administrators Report Share Posted December 5, 2017 @kwood98 I responded to your support case, please check your email. Link to comment Share on other sites More sharing options...
Bob17 Posted December 6, 2017 Author Report Share Posted December 6, 2017 Hey Mario, you sent me an email that you responded to my case but i did not receive it. I checked my spam and deleted folders - nothing. could you please re-send? thank you Bob Link to comment Share on other sites More sharing options...
Bob17 Posted December 6, 2017 Author Report Share Posted December 6, 2017 OR, maybe you just responded to Kwood98 and it ended up sending your response to me? If that is the case, how much longer do I need to wait for you to click a few keys so I can get my software 100% restored? Obviously, I will not be buying anything else from Nitro and may just for the fun of it, if I ever get the time, I may print off a few of these posts and mail to the attorney general. I am confident your company is following the law to the letter. I am sure your attorneys have reviewed everything you do but the question is: are you following the intent of the law by accepting payment for software then causing interruptions and delays in the use of it? Just a question that only someone else can answer. Link to comment Share on other sites More sharing options...
Power User Laura L. Posted December 6, 2017 Power User Report Share Posted December 6, 2017 Hi @Bob17, I just responded to your email. Link to comment Share on other sites More sharing options...
Betty Rodriguez Posted December 7, 2017 Report Share Posted December 7, 2017 Please Help! My computer crash in the deactivation process for Nitro Pro 11. Now when I go to Help it does not have the Deactivate button, only give me the Activate button. Can some help me to reset activation code or something. I just want to install the license in my new laptop. Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted December 7, 2017 Administrators Report Share Posted December 7, 2017 @Betty RodriguezI made adjustments to your license so you should be able to activate it now. Link to comment Share on other sites More sharing options...
Betty Rodriguez Posted December 7, 2017 Report Share Posted December 7, 2017 1 hour ago, Mario K. said: @Betty RodriguezI made adjustments to your license so you should be able to activate it now. Thank you so much Mario K. Now its working. You are the best. Link to comment Share on other sites More sharing options...
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