dhansen12 Posted December 5, 2017 Report Share Posted December 5, 2017 Hi, On my old and now defunct laptop, I can login and attempt to deactivate my license, in order to pave the way for installation on my new laptop. However, when I input the serial number which Cleverbridge gave me in the purchase email, it says that I have an invalid serial number! I quadruple checked the number many multiples over. Thus, I cannot deactivate so that I can install on my new computer. AND, now I am unsure - because it is *falsely* telling me that my serial number is not valid, I do not know if installation would actually work on my new computer presuming it is deactivated. But it seems the next thing to try. For your information, I did contact Cleverbridge and they told me to talk with the Nitro PDF team. Can someone deactivate my license for me, and then I will give it a try and see if it works? Thanks so much! - Daniel Link to comment Share on other sites More sharing options...
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