Jump to content
dtheurer

Can't find activation code

Recommended Posts

dtheurer

We have five licences for Nitro Pro 9.  I am trying upgrade all of them.  Several questions.

1. My laptop crashed and so I can't get to the activation code that was being used on it, so I can't deactivate it.  I would like to put it on my new laptop but can't without the activation code.

2. I tried to upgrade to Nitro Pro 11 on my desktop and something went wrong.  I paid for the upgrade but can't find the activation code that I'm guess was suppose to be sent to my e-mail.  How can I get it resent.

3. Do I deactivate version 9 and delete it before installing 11 and activating it, or is the software smart enough to know that I have 9 and will upgrade it?

4. Can I purchase 4 additional upgrades or do I have to go through and upgrade each one individually?

Share this post


Link to post
Share on other sites
Mario K.

@dtheurer I wasn't able to find any purchases/upgrades to Nitro Pro 11 under your email address so please visit our Support page www.gonitro.com/support where you can find a link to Cleverbridge, our Administrator partner. Cleverbridge should be able to provide you all the purchase information, including receipts, Nitro Pro installers and your serial numbers. Answers to your last 2 questions: 

Share this post


Link to post
Share on other sites
Mario K.

3. I suggest to uninstall Nitro Pro 9 before installing Nitro Pro 11
4. You have to upgrade each Nitro Pro 9 license individually or you'd end up paying full price for these licenses. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.