dtheurer Posted December 11, 2017 Report Share Posted December 11, 2017 We have five licences for Nitro Pro 9. I am trying upgrade all of them. Several questions. 1. My laptop crashed and so I can't get to the activation code that was being used on it, so I can't deactivate it. I would like to put it on my new laptop but can't without the activation code. 2. I tried to upgrade to Nitro Pro 11 on my desktop and something went wrong. I paid for the upgrade but can't find the activation code that I'm guess was suppose to be sent to my e-mail. How can I get it resent. 3. Do I deactivate version 9 and delete it before installing 11 and activating it, or is the software smart enough to know that I have 9 and will upgrade it? 4. Can I purchase 4 additional upgrades or do I have to go through and upgrade each one individually? Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted December 12, 2017 Administrators Report Share Posted December 12, 2017 @dtheurer I wasn't able to find any purchases/upgrades to Nitro Pro 11 under your email address so please visit our Support page www.gonitro.com/support where you can find a link to Cleverbridge, our Administrator partner. Cleverbridge should be able to provide you all the purchase information, including receipts, Nitro Pro installers and your serial numbers. Answers to your last 2 questions: Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted December 12, 2017 Administrators Report Share Posted December 12, 2017 3. I suggest to uninstall Nitro Pro 9 before installing Nitro Pro 11 4. You have to upgrade each Nitro Pro 9 license individually or you'd end up paying full price for these licenses. Link to comment Share on other sites More sharing options...
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