Bill Samuel Posted January 2, 2018 Report Share Posted January 2, 2018 Nitro Pro 11 will not open on my Windows 10 PC. It gets an error message: The application was unable to start correctly (0xc000007b). Click OK to close the application. I used Control Panel to do a Repair on Nitro Pro. but that did not help. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted January 2, 2018 Official Nitronaut Report Share Posted January 2, 2018 Hi @Bill Samuel, Thanks for posting on our community forums! Let's do a fresh install with the help of our cleanup tool: 1. Reboot your computer. 2. Close down any applications that open automatically. 3. Unzip the following file: http://install.nitropdf.com/support/downloads/cleanup.zip 4. Copy the .vbs script to any local spot on your machine such as your Desktop. 5. Double-click the file to run/execute the script. 6. Reboot your computer once more. 7. Download and Install Nitro Pro 11 using this link: https://www.gonitro.com/product/downloads 8. Make sure your copy is activated: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps. Link to comment Share on other sites More sharing options...
Bill Samuel Posted January 2, 2018 Author Report Share Posted January 2, 2018 OK. This worked. And it activated automatically without me having to do anything. The process reminded me I have done this before, as I overwrote my prior copy of cleanup.zip. Properly functioning software would not require uninstalling and reinstalling all the time. I don't have to do this with other software I have. Link to comment Share on other sites More sharing options...
Bill Samuel Posted January 3, 2018 Author Report Share Posted January 3, 2018 And it worked for one-time use. Now I try to make a PDF document, and I get an Unknown Error. Your software is crap. It should not be allowed to be sold it is so defective. It will only work briefly, and then with long delays. I am going to request a refund from sales. It's criminal that you actually take money for something so defective. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted January 3, 2018 Official Nitronaut Report Share Posted January 3, 2018 Hi @Bill Samuel, Thank you for the update and I apologize for any inconvenience. There are a number of reasons why an Unknown Error message would show up. I've sent a response to your support ticket. Let's continue our conversation there so we can ask for the PDF document you are working on and further troubleshoot. I hope we can sort this out soon and I appreciate your patience. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.