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Disgruntled customer

drawing tool

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Disgruntled customer

Apparently the answer to this is top secret, since the Nitro company will not help, but the problem I have is that the rectangles created by the drawing tool do not appear on either the document on the computer screen or when the document is printed.  Has anyone else encountered a similar problem and solved the top secret?

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Kelvin V.

Hi @Disgruntled customer,

Thanks for posting on our community forums!

Shapes created by the drawing tool are considered markups. Please try to click the 'Hide Comments' button, then try to create a shape again. 

When printing markups, please make sure that 'Print Markup' under printer properties > settings is checked.

I hope this helps! 

hide comments.png

print markup.png

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