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Unable to save and convert a google page to a nitro pdf

Mariève Charbonneau

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  • Official Nitronaut
Allain Umailin

Hello @Mariève Charbonneau,

Thank you for reaching out to us through our Community Forums!

If you're using Google Chrome, I recommend using FireFox in order to use Nitro PDF web plugin. Alternatively, you can use a different PDF viewer for the browser. This is because Nitro Pro has a plugin for Chrome browser but Google no longer support NPAPI which is the platform behind our web plugin. More information can be found below: https://www.chromium.org/developers/npapi-deprecation

If you are having issue converting pages using FireFox, refer to these steps:
-Run FireFox in Safe Mode by holding Shift and clicking or opening the program 
-Try to print 
-If that works it means there's a add-in or Extension causing issues. For me I had to turn off "Primetime Content Decryption Module provided by Adobe Systems, Incorporated" 


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  • 3 weeks later...
Mariève Charbonneau

Hi do you have a phone support so we can fix my problem I don't understand your solution and I am still not able to save a webpage and save it under Nitro

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  • 2 months later...


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