aaron castro Posted January 25, 2018 Report Share Posted January 25, 2018 Hello,I need help. The URL https://www.gonitro.com/es/pro/upgrade does not work correctly, it does not work well.I can not know how much is the price to pay for each license and therefore I can not update it.This URL does not work either https://www.gonitro.com/es/support/ticket.I do not know if they do not accept tickets anymore.I hope you can help me and sorry for my English.Thank you. Link to comment Share on other sites More sharing options...
Power User Laura L. Posted January 25, 2018 Power User Report Share Posted January 25, 2018 Hi @aaron castro, Thanks for using our Community to reach out. I just tested both those links and they are working. Please select a different web browser and try accessing the GoNitro website again. Thanks, Link to comment Share on other sites More sharing options...
aaron castro Posted January 25, 2018 Author Report Share Posted January 25, 2018 Hello, I am sorry to say that I have tried it in another browser and on another computer and it does not work for me. He stays thinking. Thank you! Link to comment Share on other sites More sharing options...
Power User Steven Zakulec Posted January 25, 2018 Power User Report Share Posted January 25, 2018 I was able to open the site, and I've copied the info below for you: Precio de actualización Nitro Pro with valid Software Assurance: Free Upgrade Nitro Pro 9 & 10: $ 64.99 Nitro Pro 8: $ 159.99 Hope that helps! Link to comment Share on other sites More sharing options...
aaron castro Posted January 26, 2018 Author Report Share Posted January 26, 2018 Thanks Steven Zakulec, but this is not the problem. If I use the form where it says 'check eligibility' to know if I have this update or not, it keeps thinking, and I can not know. It happens to me with different computers and browsers.Thanks for the help. Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted February 1, 2018 Administrators Report Share Posted February 1, 2018 @aaron castro please clear the cache and then try again. If this is still happening, please submit a support ticket and I'll ensure someone responds to it. Link to comment Share on other sites More sharing options...
Jim Craige Posted February 1, 2018 Report Share Posted February 1, 2018 Interesting timing that I am trying to do the same upgrade from version 10 to 11. I copy and paste my serial number into the form. I get the price. When I click on the "Proceed to Checkout" button, it fails, and gives a page from your server that is a 500 un-found error. In Edge I get an "application error. " It is going to be difficult for you to sell the upgrade if the user can't check out! I have done this in Chrome and Edge with these results. Edge Results: "An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. " Chrome Results: This page is out of order. If refreshing your page doesn't fix it, let us know. We'll put our best man on it. In the meantime, try one of these popular pages: Our Blog Try Nitro Support Community Forums Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted February 1, 2018 Administrators Report Share Posted February 1, 2018 @Jim Craige have you purchased your Nitro Pro 10 license online for personal use or are you using a business license? If you believe you own an online license, could you please tell me what email address you used for its purchase? I was not able to find any purchase records under the email address you have listed on our Community Forum. Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted February 1, 2018 Administrators Report Share Posted February 1, 2018 @aaron castro could you please answer same questions I asked Jim Craige above? Thanks! Link to comment Share on other sites More sharing options...
Jim Craige Posted February 1, 2018 Report Share Posted February 1, 2018 It is probably: jim.craige@selex-es.us as the user name, and personal edition. Reference number: (required for all inquiries) 862xxxx Invoice date: 1/19/2016 Invoice number: BKD-73612xxxxx Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted February 1, 2018 Administrators Report Share Posted February 1, 2018 @Jim Craige thanks for providing that information. I was able to replicate the issue and am working with our Marketing team on it now. Will let you know as soon as we fix it. Thanks for your patience. Link to comment Share on other sites More sharing options...
Jim Craige Posted February 1, 2018 Report Share Posted February 1, 2018 Glad to help! No emergency for me- just want to get the latest software and updates. I will be ready to proceed when the fix is in.- THANK YOU! Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted February 2, 2018 Administrators Report Share Posted February 2, 2018 @Jim Craige our upgrade widget has been fixed. Could you please try again and let me know how it goes? Link to comment Share on other sites More sharing options...
Jim Craige Posted February 2, 2018 Report Share Posted February 2, 2018 Thant worked! Transaction completed, thank you. I hope that this has resolved the problem for your other users who encountered the problem. Thank you and the team for providing fast response both in this forum and in functionality. Great customer service! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.