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Fails to open file from a mapped share drive


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This is weird.  

My Nitro 11 will not open a file from a mapped share drive from explorer, but if I go into Nitro and use its GUI, it works fine.  Further, it will open a file on my local drive.  I have been working with tech support, but interacting has been excruciatingly slow.  Basically one response per day.  

Nitro 10 works OK.

Any ideas.

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