christopherjweatherill Posted March 6, 2018 Report Share Posted March 6, 2018 I am going around in circles! My machine crashed (Motherboard failure) so I have had to start again. I have been in and deactivated my licence as instructed. I now have Status: Active, Number of Activations:0, Number of Activations allowed: 2. When I then enter my serial number, it says -23 Error - Licence number already used. Please can you tell me how to get past this. Its driving me nuts. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 6, 2018 Official Nitronaut Report Share Posted March 6, 2018 Hello @christopherjweatherill. Thank you for reaching out to us through our Community Forums! I have made a change to the configuration of your serial number in the system so you can activate it by going to Help in Nitro> About> Activation> enter your serial number> Activate. Cheers! Link to comment Share on other sites More sharing options...
christopherjweatherill Posted March 7, 2018 Author Report Share Posted March 7, 2018 HI @allainU, Thanks for doing that. I have 2 copies of this and I am having the same issue with the 2nd version. Can you let me know how I should get that copy active? Chris Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 7, 2018 Official Nitronaut Report Share Posted March 7, 2018 Hello @christopherjweatherill, Thanks for your patience. I just made another adjustment so could activate on your 2nd machine. Please try it now. Cheers! Link to comment Share on other sites More sharing options...
tsmithgeq Posted March 7, 2018 Report Share Posted March 7, 2018 Hello @allainU, I am having the same issue as the user above. My computer crashed, now on my new PC I cannot activate Nitro. We have the same exact issue, Status: Active, Number of Activations: 0, Number of Activations allowed: 2. I would very much appreciate your assistance with this. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 8, 2018 Official Nitronaut Report Share Posted March 8, 2018 Hi @tsmithgeq, Thanks for posting on our community forums! I have made some changes on my end for you to be able to successfully activate on your new PC. Please try to activate again using the same serial number and let me know how it works for you. Cheers! Link to comment Share on other sites More sharing options...
tsmithgeq Posted March 8, 2018 Report Share Posted March 8, 2018 Thank you! I was able to activate it now! Link to comment Share on other sites More sharing options...
Troyr Posted March 13, 2018 Report Share Posted March 13, 2018 Hi, Having the same issue. Portal says no activated licenses, but it wont let us activate an installation. Serial - XXXXXX-XXXXXX-XXXXXX Registered to our client XXX@XXX.com.au Cheers Troy Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted March 13, 2018 Administrators Report Share Posted March 13, 2018 Hi @Troyr, I have modified your post to remove the serial and the email address from public view. I've also released the conflict that was in the serial. Feel free to try your Pro 10 serial again. Link to comment Share on other sites More sharing options...
Tim P Posted March 14, 2018 Report Share Posted March 14, 2018 Hello I'm also having the same issue. Number of activations: 17 Number allowed 30. Thank you very much. Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted March 14, 2018 Administrators Report Share Posted March 14, 2018 @Tim Plumb please submit a support ticket via www.gonitro.com/support/ticket and we'll take care of you. Link to comment Share on other sites More sharing options...
RGhetti Posted March 23, 2018 Report Share Posted March 23, 2018 major frustration with trying to activate nitropro 11. (234601-xxxxxxxxxxxxx) purchased a multiuser license and have only been able to activate one. -23 error please help / advise. thanks -Ron Town of Barnstable IT Dept. Link to comment Share on other sites More sharing options...
CecilBee Posted March 24, 2018 Report Share Posted March 24, 2018 I have a very similar problem. I am trying to reinstall an old copy of Nitro Pro 6 after a crash. I get the "Originally licensed on a different computer" message. I tried to use the Activation Portal and I got the same message others got, "Number of activations .. 0", "Number of activations allowed .. 2." when I clicked Deactivate I was told there were no activations to deactivate. Next I tried using the command prompt to deactivate by using the -d switch when running the ControlActivation.exe file in the Program Files (x86) folder. That action got me a message box popup saying "AuditLicense parameter :-1 Error:Execution Error-Missing . When I click on "OK" it takes me back to square one. I then went into Program Files (x86) and ran the same file without the -d switch and got exactly the same result. I know my activation code is good because it worked for years and it was confirmed by the Activation Portal. I need some kind of assistance to get past this blockage I'm experiencing. I am trying to install on a desktop PC running Windows 10 Professional that is fully updated. Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted March 26, 2018 Administrators Report Share Posted March 26, 2018 Hi @RGhetti, I can see that your request has been answered via our ticketing system. Please let us know if you have any further issues. Hi @CecilBee, Your serial has been released and you are free to activate again. Please note that Nitro Pro 6 has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/product#UpdatesSunsetPolicy If you would like to trial our latest product, Nitro Pro 11, you can download it from here: https://www.gonitro.com/pro/try It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a pdf reader. Link to comment Share on other sites More sharing options...
Napoleon XIV Posted April 4, 2018 Report Share Posted April 4, 2018 Same problem for me. Windows Update apparently corrupted the bootloader on my machine forcing me to go back to a Pre-Nitro PDF Pro back up. Reinstalled Nitro, but now I can't re-activate despite using the License portal to deactivate all installs. What should I do? Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted April 4, 2018 Administrators Report Share Posted April 4, 2018 @Napoleon XIV I made additional adjustments to your license, please try activating it again. You should have no problems this time. Link to comment Share on other sites More sharing options...
Napoleon XIV Posted April 4, 2018 Report Share Posted April 4, 2018 That fixed it. Thanks! Link to comment Share on other sites More sharing options...
Russ Posted July 2, 2018 Report Share Posted July 2, 2018 On 4/4/2018 at 3:45 PM, Mario K. said: @Napoleon XIV I made additional adjustments to your license, please try activating it again. You should have no problems this time. Hi, I am having the same problem. Bought Nitro Pro (and was not sent rebate), installed on HP8100, Win10. I just switched-out my old hard-drive for SSD, cloned. Now, getting "originally licensed" error message, not working. Unhappy. Please help fix. Thank you. Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted July 2, 2018 Administrators Report Share Posted July 2, 2018 Hi @Russ, I wasn't able to find a serial associated with the email you used for your message. Have you tried the "Activating Nitro Pro " section of our support site: https://www.gonitro.com/support It will allow you to deactivate a serial if you didn't before pulling the HDD Link to comment Share on other sites More sharing options...
Russ Posted July 2, 2018 Report Share Posted July 2, 2018 2 hours ago, Alex E. said: Hi @Russ, I wasn't able to find a serial associated with the email you used for your message. Have you tried the "Activating Nitro Pro " section of our support site: https://www.gonitro.com/support It will allow you to deactivate a serial if you didn't before pulling the HDD Hi, thx for reply. I do have the serial #, send me email to address on record, and I will send to you. I did deactivate, it shows deactivated, did re-boot .. and still get error message, when try to re-launch. It worked fine, for several years, and still works on my laptop. To have it, go D.O.A. like this, is annoying. Can y'all do something? Thx. Link to comment Share on other sites More sharing options...
Jaymac Posted July 3, 2018 Report Share Posted July 3, 2018 Hi, Having the same issue. I have installed Nitro 11 onto a second computer and have deactivated it from the first computer. I have deactivated it from the first machine as well as from the online portal, which verifies that I have 0 of 2 in use. Any help is much appreciated. Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted July 3, 2018 Administrators Report Share Posted July 3, 2018 Hi @Jaymac, I've released a conflict in the serial with an older machine, which was stopping you from activating again. Feel free to try now. Link to comment Share on other sites More sharing options...
Jaymac Posted July 3, 2018 Report Share Posted July 3, 2018 Thank you, it seems to be working now. Am I correct in thinking that I can have two installs as suggested by the portal? Link to comment Share on other sites More sharing options...
Russ Posted July 5, 2018 Report Share Posted July 5, 2018 On 7/2/2018 at 9:45 PM, Alex E. said: Hi @Jaymac, I've released a conflict in the serial with an older machine, which was stopping you from activating again. Feel free to try now. FYI: just removed program, re-boot .. with original disc, re-installed Nitro. Still get same install-error -- "originally installed." Though Nitro web-site says, I have 1 (one) license available. Real problem here, people. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 25, 2018 Official Nitronaut Report Share Posted July 25, 2018 Hello @Russ, Thank you for reaching out to us through our Community Forums! I sent you a PM to ask for more information. Cheers! Link to comment Share on other sites More sharing options...
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