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Printing Black Background Boxes


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Just purchased and installed Nitro Pro 11 last week at our business.  I have a PO (original document format is pdf) that I open in Nitro and it appears fine on the screen,  but when I print, it is printing black in the To, Ship To, and Bill To sections so I cannot read the text.   There are other fields in the pdf that appear to be boxes or tables, but they are printing fine.  Can't figure out a way to fix it.  Would love any tips!

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Allain Umailin

Hello @ctodd,

Thank you for reaching out to us through our Community Forums!

I was able to pull-up your purchase and I can see you also purchased Software Assurance. To further assist you with your concern, you can log a ticket using this link: https://www.gonitro.com/support/ticket


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  • 4 weeks later...
Rebekah Meyer

I am having the same problem, except all of my fields end up black. My version is I am still in the trial mode since I am trying to determine if Nitro will meet my needs at work. Hopefully there is a fix for this, since I print a lot of POs and Invoices.

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