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Nitro 9 - transfer license to new computer


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I am trying to reactivate my license from my old laptop to a new desktop, I get error #-22. It isn't allowing me.  I tried to download Trial version and input my serial number, but of course it won't allow it.

Is this version too old?  I see a lot of instructions on how to transfer Nitro Pro but not Nitro 9.  I have contacted support (gonitro) twice, now holding 2 ticket numbers but no follow up from them.

Do you have a fix for this? Appreciate any kind of advice from community.


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