Kintala Posted May 23, 2018 Report Share Posted May 23, 2018 By entering my license number into the portal, it shows me : Status - active ; Number of activations - 0 ; Number of Activations allowed - 2. Cannot register product on either of the 2 computers that I am attempting to register. License was deactivated from old computers (and software uninstalled from those computers). Need assistance to register - thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 24, 2018 Official Nitronaut Report Share Posted May 24, 2018 Hello @Kintala, Thank you for reaching out to us through our Community Forums! I released your key so you can reactivate. Can you please try again and let me know how it goes? Cheers! Link to comment Share on other sites More sharing options...
Bruce B. Posted May 24, 2018 Report Share Posted May 24, 2018 3 hours ago, Leslie V. said: Hello @Kintala, Thank you for reaching out to us through our Community Forums! I released your key so you can reactivate. Can you please try again and let me know how it goes? Cheers! Good morning. I believe I am having the same problem: My Licensed Pro version reverted to Trial Version (for no apparent reason) / tried re-entering Serial Number on Activation screen: got error -23 / deleted one (of two) activations via support portal / tried to enter serial number again: same error / deleted 2nd activation (now showing "0" activated) / tried again: same error / restarted Nitro: no help / rebooted PC: no help / uninstalled and reinstalled Nitro, then tried serial number yet again: STILL no joy. Please assist when able -- thank you! - Bruce Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 24, 2018 Official Nitronaut Report Share Posted May 24, 2018 Hello @Bruce B., Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! Link to comment Share on other sites More sharing options...
Bruce B. Posted May 24, 2018 Report Share Posted May 24, 2018 Success! Thanks very much for the great support. - Bruce Link to comment Share on other sites More sharing options...
Kintala Posted May 24, 2018 Author Report Share Posted May 24, 2018 9 hours ago, Leslie V. said: Hello @Kintala, Thank you for reaching out to us through our Community Forums! I released your key so you can reactivate. Can you please try again and let me know how it goes? Cheers! Leslie Thanks for your response. I have successfully activated one computer, but the second one still returns error 23. The portal is now showing 1 activation, 2 activations allowed. Cheers Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted May 24, 2018 Administrators Report Share Posted May 24, 2018 @Kintala please try again and let us know if you still experience problems. Link to comment Share on other sites More sharing options...
Kintala Posted May 24, 2018 Author Report Share Posted May 24, 2018 Mario Success ! Thanks for the prompt and helpful assistance Link to comment Share on other sites More sharing options...
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