DeepPurple Posted June 1, 2018 Report Share Posted June 1, 2018 I am a licensed Nitro PDF 11 user. I installed a trial version of the Pro 11 software on a friend's computer, but now I can't uninstall it. When I try to uninstall it, all I get is "Nitro Pro Setup Wizard has failed" after 0 progress. I tried disabling all resident processes in the Task Manager first, then attempted the uninstall. Same result. I tried running a repair on Nitro to see if that might help, same result: "Wizard has failed." I tried downloading an uninstall tool I found here that was supposed to help, cleanup-oct17.vbs. It did absolutely nothing. Please help. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 1, 2018 Official Nitronaut Report Share Posted June 1, 2018 Hello @DeepPurple, Thanks for posting on our community forums! Kindly use Microsoft FixIt tool since our Clean-up didn't help. Please refer to this article: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Cheers! Link to comment Share on other sites More sharing options...
Stephen Bishop Posted June 2, 2018 Report Share Posted June 2, 2018 Was having a similar problem attempting to uninstall v11 (as part of the v12 install). At least in my case, it had something to do with Nitro's plugins to Word and Excel (Office 365 subscription). Refer to your Windows Event log. If you see it bailing out on a 1603 error, a workaround might be to uninstall Word and Excel, then uninstall Nitro v11. In my case, that allowed me to uninstall Nitro v11 successfully. Link to comment Share on other sites More sharing options...
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