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Can't send signature requests from Nitro Cloud


kerryon52
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So I have been using Nitro Cloud to send signature requests for my documents and now for the last few days it just spins many times and won't work/send. Updated my browser, cleared my cache, and that doesn't help. Can someone help me with a fix, or is there a known issue right now? Thank you.

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Allain Umailin

Hello @happypools @edonovan @kerryon52,

Thank you for reaching out to us through our Community Forums!

Please be informed that we were able to replicate the issue on our end using different browsers.

We are now investigating the issue and rest assured we will keep you posted once it is fixed.

Thanks for reporting this issue and for your patience.

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Allain Umailin

Hello @happypools @edonovan @kerryon52,

Thanks for your patience.

We can see that the issue is only present with old files uploaded to Nitro Cloud.

As a work-around, download the old files to you local machine and re-upload to your Nitro Cloud then you should be able to request for signatures.

Thanks for choosing Nitro Pro and I hope this helps!

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