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Upgrade to NItro Pro 12

Amanda CCSA

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Amanda CCSA

We currently have a subscription under serial number 2xxxxx-xxxxxx-xxxxxx which we want to upgrade to NitroPro 12 but when i enter the serial number it does not recognise it. I have the following response from Cleverbridge to say it is all valid and i need to contact you;

cleverbridge (Customer Support)

Jun 27, 06:52 CDT

Hi Amanda,

I can confirm that the license with the serial number 2xxxxx-xxxxxx-xxxxxx isn't recognized on Nitro's upgrade site even though the serial number is correct. 

To get the help you need, please post in Nitro's Community Forum and Nitro will reply to your inquiry asap:


Thank you for contacting cleverbridge!


Neda K.


It would be great if someone could get back to me.

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  • Official Nitronaut

Hello @Amanda CCSA,

Thank you for reaching out to us through our Community Forums!

I have made the necessary changes to allow the upgrade. Please try again and let me know if you encounter any other issues.


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