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Internal Error


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At least half of the time when I am trying to print a Web page to PDF, I get a Nitro Internal Error. If I retry it 3 or 4 times, it will eventually work. And I can not even report a problem, because I do not have Nitro Access. I left Adobe to stop paying a monthly fee. Now I have to pay a fee to report a software bug?


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Allain Umailin

Hello @NetworkGuy,

Thank you for reaching out to us through our Community Forums!

Let us uninstall and reinstall your PDF Creator to further troubleshoot this issue. Here are the steps:
1. Close your Nitro Pro.
2. Right-click on the Nitro Pro desktop icon and select Run as Administrator.
3. Go to Help tab > Support Tools > PDF Creation tab and click Nitro PDF Creator button. If the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and run NitroPDFSupportTools.exe (by default, it is inside C:\Program Files\Nitro\Pro X, where X is the version you have)
4. Installation will be done in the background. Once it's done, you should receive a message 'installation of the printer driver was successful’
5. Click OK > Close.
6. Close your Nitro Pro and open it again to test.

With regards to submitting a support ticket, you can submit one if you have Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

Thanks for choosing Nitro Pro and I hope this helps!

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