LAHelpdesk Posted August 6, 2018 Report Share Posted August 6, 2018 We have a total of 24 licenses bought at different times. When I use your license checker at https://licenses.gonitro.com/prd/portal it verifies that we have 24 total and 18 in use. However, our software monitoring/inventory shows that we are only using 14. Two blocks of licenses say that we have to call Nito to deactivate them: Please contact the Nitro Support Team to deactivate devices belonging to this serial number. I have been trying for two months to find a number to call and the automated messages keep telling me to call someone else. If there is a license that Allows two, Nitro shows two in use but only one is actually in use and I hit deactivate, how do I know I will not deactivate the real one in use instead of the phantom one? Is there somewhere I can e-mail our licenses to and have Nitro tell me what computer names are associated with each license. We will need to expand to possible 50 but I need to prove who/what is in use currently. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now