Adele Posted August 7, 2018 Report Share Posted August 7, 2018 Hi, I have installed Nitro Pro 12, when I enter our serial number it keeps coming up with error, I have also tried deactivating but nothing seems to work. The serial number I have is for Nitro 11, do I need a new serial number for Nitro Pro 12?! I have checked and we have two licenses, one is active and one is not yet active so I'm not sure why its not working? Please advise. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 7, 2018 Official Nitronaut Report Share Posted August 7, 2018 Hi @Adele, Thanks for posting on our Community Forums! A version 11 serial number will not work for version 12. I'll create a ticket on your behalf so you can provide me the two licenses. I'll then give you the exact steps on how you'll be able to activate successfully. Cheers. Link to comment Share on other sites More sharing options...
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