installed 11 and not all features are working

[Clair]

Hi. I just downloaded Nitro 11 on to a new laptop and activated it I have used it before on a previous laptop and it worked like a charm. But what I have now is Nitro Pro and barely any of the features are active. For example quicksign is greyed out and unavailable as are extract, rotate, delete etc and a bunch of other features. Whay is that? Why do I have Nitro Pro and not Nitro 11 even though I downloaded and installed 11?  What is going on and how do I get the full version to work?

[Clair]

I should add that I was told during a chat session with someone at Nitro to be sure to install the 64 bit version. I downloaded the version they provided the link to and at no time was there an option of versions. It appears I have installed the 32 bit version. I'm not sure if that is an issue or relevant?

[Kelvin B. Villarin]

Hi @clairepanduccio,

Thanks for posting on our Community Forums!

Was there any recent Windows update on your machine? We had several reports that their copies of Nitro went back to trial after a security update/Windows update.

Your license is now good to go. Please try to activate your copy of Nitro Pro 11 and let me know how it goes.

Cheers!

[Clair]

Funny you should say that Kevin because I did have a Windows update waiting to happen and it appears it did do it. I'm not sure when it did it in relation to installing Nitro Pro 11. I don't see a way to activate my copy. The top righthand corner just says sign up where previously there were options to buy etc. How do I activate it?

Thanks

[Kelvin B. Villarin]

Hi @Clair,

The steps can be found here: http://kb.gonitro.com/knowledgebase#/search/activate/000001639

Thanks for keeping me posted! ?