Clair Posted August 15, 2018 Report Share Posted August 15, 2018 Hi. I just downloaded Nitro 11 on to a new laptop and activated it I have used it before on a previous laptop and it worked like a charm. But what I have now is Nitro Pro and barely any of the features are active. For example quicksign is greyed out and unavailable as are extract, rotate, delete etc and a bunch of other features. Whay is that? Why do I have Nitro Pro and not Nitro 11 even though I downloaded and installed 11? What is going on and how do I get the full version to work? Link to comment Share on other sites More sharing options...
Clair Posted August 15, 2018 Author Report Share Posted August 15, 2018 I should add that I was told during a chat session with someone at Nitro to be sure to install the 64 bit version. I downloaded the version they provided the link to and at no time was there an option of versions. It appears I have installed the 32 bit version. I'm not sure if that is an issue or relevant? Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 16, 2018 Official Nitronaut Report Share Posted August 16, 2018 Hi @clairepanduccio, Thanks for posting on our Community Forums! Was there any recent Windows update on your machine? We had several reports that their copies of Nitro went back to trial after a security update/Windows update. Your license is now good to go. Please try to activate your copy of Nitro Pro 11 and let me know how it goes. Cheers! Link to comment Share on other sites More sharing options...
Clair Posted August 16, 2018 Author Report Share Posted August 16, 2018 Funny you should say that Kevin because I did have a Windows update waiting to happen and it appears it did do it. I'm not sure when it did it in relation to installing Nitro Pro 11. I don't see a way to activate my copy. The top righthand corner just says sign up where previously there were options to buy etc. How do I activate it? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 16, 2018 Official Nitronaut Report Share Posted August 16, 2018 Hi @Clair, The steps can be found here: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 Thanks for keeping me posted! ? Link to comment Share on other sites More sharing options...
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