djskipz Posted May 13, 2017 Report Share Posted May 13, 2017 I'm getting a system error - Error 401 and my versions Nitro Pro 10 says I need to activate it, although I've been a 'member since' 9/21/15. On my account summary page, it says my plan is inactive and I need to buy it now. My last payment was 9/21/16 and the next should be 9/21/17. I submitted a ticket twice within the past week with no response. Please advise. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2017 Official Nitronaut Report Share Posted May 19, 2017 Hello djskipz, Thank you for posting on our Community Forums! I have opened a support ticket on your behalf so we can help you directly with your account. If you need immediate help in the future, you can log a ticket using the following link. https://www.gonitro.com/support/ticket We'll be in touch through the support case. Cheers! NOTE: I searched for the support cases that you submitted, but couldn't find any, did you use a different email address or name? There unfortunately is no cases under the name and email address you used here. Link to comment Share on other sites More sharing options...
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