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Crashes while saving new file


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I'm having the same issue over and over again, after extracting some pages from a document and finishing editing the newly created one the program crashes everytime I'm saving the new file. Please I need some help here!!

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  • Official Nitronaut
Allain Umailin

Hello @Mitros,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, please provide me with the following:
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g.
-The serial number of your Nitro Pro (to be provided via private message)
-Is this a new issue or has it occurred since the beginning? When did it start happening? Any changes you're aware of before this happened?
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-Are any other users able to replicate the issue, or is it just the one computer / user?
-Does this happen with every file? If it's a single file, please send us the sample file so I can replicate it on my end
-Where are the files saved (local, a shared drive or an external drive) when you’re trying to save? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you. 

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