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Nitri Pro Setup wizard fails


charlie
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Hi.  I have nitro pro installed on one computer since April 2018, cleverbridge reference # 1********.

I am trying to install it on a second computer, but every time I try to download Nitro Pro 11, the nitro pro setup wizard fails.

Please help, thank you.

Charlie

 

Edited by Leslie V.
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Leslie Villarin

Hello @charlie,

Thanks for reaching out!

While each case is different there are a few suggestions that you can perform to rectify this issue: 

1. Clear the Temp folder. 
2. Use the clean-up utility and/or the Microsoft FixIt tool. 
3. Reboot the machine. 
4. Manually check for left over registries from Nitro Pro before trying to reinstall.

You can also try the suggestions here: http://kb.gonitro.com/knowledgebase#/search/wizard/000003265

Hope that helps!

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