How can I add Nitro to the printers in the system control?

[Normalverbraucher]

Hello, first I have deinstalled the application und then I have reinstalled it. But now Nitro is no more in the system control?

How do I get him back in there?

[Allain Umailin]

Hello @Normalverbraucher,

Thank you for reaching out to us through our Community Forums!

Let us try reinstalling your Nitro PDF Creator using below steps:
1. Close your Nitro Pro.
2. Right-click on the Nitro Pro desktop icon and select Run as Administrator.
3. Go to Help tab > Support Tools > PDF Creation tab and click Nitro PDF Creator button. If the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and run NitroPDFSupportTools.exe (by default, it is inside C:\Program Files\Nitro\Pro X, where X is the version you have)
4. Installation will be done in the background. Once it's done, you should receive a message 'installation of the printer driver was successful’
5. Click OK > Close.

If that didn't help, kindly send a private message and provide the serial number of your Nitro Pro.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Normalverbraucher]

Thank you for your answer, but if I do so, I get the message that the installation of the driver was not successfully.

[Allain Umailin]

Hello @Normalverbraucher,

Thanks for your response and for your patience for following the steps.

In order for me to further assist you, kindly send me a private message and provide the serial number of your Nitro Pro.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Marc H]

Hi @AllainU I have the same issue with my Nitro pro v9, regarding re-installation of the printer driver. Would appreciate a fix for this. 

Best,

Marc

[Allain Umailin]

Hello @Marc H,

Thank you for reaching out to us through our Community Forums!

Have you tried the above steps to reinstall the PDF Creator using the Support Tools?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Marc H]

Thank you @AllainU, 

Yes I did and had no luck. Got an error message after pressing the reinstall button. It loaded for a while, but then the error message. 

/Marc 

[Allain Umailin]

Hello @Marc H,

Thanks for your response and patience.

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As courtesy, kindly uninstall and reinstall your v9 by referring to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install Nitro Pro 9 using the installers here: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

9. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), we could scrap all the old installations and start on a fresh serial number.

Thanks for choosing Nitro Pro and I hope this helps!

[Marc H]

@AllainU 

Thank you for the above. Before I move on with the instructions you have kindly provided, perhaps you could send me an offer for the upgrade you mention? 

Best,

Marc

[Allain Umailin]

Hello @Marc H,

Thanks for your patience and sorry for the delayed response.

Upgrading to Nitro Pro 12 is $79.99. To upgrade, kindly access our Upgrade Portal https://www.gonitro.com/support/upgrade and enter your Nitro Pro 9  serial number. You should get a message saying 'You’re eligible for a discounted upgrade to Nitro Pro 12' then click Proceed to Checkout. Please be aware that payment information are needed in case you want to purchase additional item such as a Back-up CD.

Thanks for choosing Nitro Pro and I hope this helps!