Another -23 license issue after clearing previous activations

[Bastionpoint]

Assistance would be appreciated. Also, the confirmation emails emails to sign up for forum access are not being sent.

[Allain Umailin]

Hello @Bastionpoint,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[Allain Umailin]

Hello @Bastionpoint,

I trust you're doing great today!

After checking our records, I can see you were able to activate.

With regards to confirmation email not being received when signing-up for Forum access, did you use your email address 'zdufore@bastionpoint.com'?

If yes, kindly reset your password by accessing this page: https://cloud.gonitro.com

Thanks for choosing Nitro Pro and I hope this helps!

[Bastionpoint]

Yes, thank you. The registration went through. Regarding the confirmation email, the zdufore address is a former employee. I attempted to sign up using my email address, but I never received the email to confirm my actual address. To get around that I set the zdufore address as an alias to my email address and was able to reset the password for that account. I did receive the password reset email. I'm not sure what is different about the confirmation email vs the password reset email. I double checked our spam filter and don't see any confirmation emails in quarantine or accepted and delivered.