Bastionpoint Posted October 30, 2018 Report Share Posted October 30, 2018 Assistance would be appreciated. Also, the confirmation emails emails to sign up for forum access are not being sent. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 30, 2018 Official Nitronaut Report Share Posted October 30, 2018 Hello @Bastionpoint, Thank you for reaching out to us through our Community Forums! On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 2, 2018 Official Nitronaut Report Share Posted November 2, 2018 Hello @Bastionpoint, I trust you're doing great today! After checking our records, I can see you were able to activate. With regards to confirmation email not being received when signing-up for Forum access, did you use your email address 'zdufore@bastionpoint.com'? If yes, kindly reset your password by accessing this page: https://cloud.gonitro.com Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Bastionpoint Posted November 2, 2018 Author Report Share Posted November 2, 2018 Yes, thank you. The registration went through. Regarding the confirmation email, the zdufore address is a former employee. I attempted to sign up using my email address, but I never received the email to confirm my actual address. To get around that I set the zdufore address as an alias to my email address and was able to reset the password for that account. I did receive the password reset email. I'm not sure what is different about the confirmation email vs the password reset email. I double checked our spam filter and don't see any confirmation emails in quarantine or accepted and delivered. Link to comment Share on other sites More sharing options...
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